people are not generally aware of the pressures
and duties of the Emergency Dispatcher,
one thing is certain: no department, fire or
police, can function without a talented, patient,
and highly trained staff of professional dispatchers.
While dealing with dozens or hundreds of mundane
calls a day, they must also be ready to take
the life-or-death call that could come at any
minute. They must keep an eye on the Police
Officers, Community Service Officers, Cadets,
and Volunteers on duty. The lives of Officers
and citizens alike depend on the organization
and wisdom of the Dispatcher. Every word that
is spoken is recorded, and may be later scrutinized
for any hint of imperfection. It is important
to note that the vast majority of investigations
show no fault on the part of dispatchers.
Dispatchers are responsible for all incoming
phone calls, radio traffic with numerous officers,
running warrant and license plate checks, helping
citizens who come into the lobby, assisting
neighboring law enforcement agencies, handling
requests from the Chief of Police, and innumerable
pieces of paper generated by administrative
tasks too numerous to mention.
At times, citizens may feel that a dispatcher
is rude or curt with them, but the truth is,
the dispatcher must occasionally be businesslike
or "direct" with a caller in order to handle
other, more urgent tasks. Even though you may
not get the answer you want to hear, it's their
job to prioritize the matters at hand.
you should happen to call "911" by
accident, please do not hang up - stay on the
line and talk to the dispatcher. If you don't,
you'll be getting a visit from a Police Officer,
and you'll have to explain yourself.
do not call the police department for a phone
number - we have the same phone book you do.
Call 411 for that.